Wait No More in the Check-Out Line at the Grocery Store
Giant Eagle’s “Scan Pay & Go” mobile service lets shoppers scan their own groceries and check out quickly.
photos courtesy giant eagle
Smartphones can already set alarms, lock cars and track heart rates — now they can help Pittsburghers pick up milk and eggs.
Giant Eagle recently announced the Giant Eagle Scan Pay & Go mobile shopping service, which allows customers to scan and bag groceries while they shop through an app available for Android and iPhone.
“The notion of the ‘traditional’ customer shopping experience no longer exists,” says Giant Eagle spokesperson Dan Donovan in a press release. “The challenge for retailers is to provide solutions for all of the ways customers want to interact with your brand and your products, and the Giant Eagle Scan Pay & Go app has quickly become a popular option for those interested in using technology to take an added level of control in their shopping experience.”
For those who aren’t able to download the app, items can also be tallied by using a handheld scanner offered at participating locations. The O’Hara-based Giant Eagle is the first major supermarket chain in the U.S. to offer this experience. Scan Pay & Go is currently offered at the company’s locations in Fox Chapel and Pine Township and will be introduced to locations in Moon Township, Robinson and the South Hills in the coming weeks.
The service is linked to a customer’s Giant Eagle Advantage Card. Users scan barcodes on grocery products or enter the price look-up code for products that need to be weighed. Customers then scan a barcode at a register, which loads their shopping order for payment.
The service still allows customers to use paper coupons and accepts all forms of payment. Users will also be able to take advantage of eCoupons and streamlined weekly sales through the Scan Pay & Go app.
This is not the first time Giant Eagle has attempted a system like Scan Pay & Go — the supermarket chain launched a similar service in 2005 but discontinued it in 2009. Warehouse chain Sam’s Club began offering its own mobile express service in 2016 that is still in use. Walmart also recently tested out a mobile express service but ultimately shelved it in April 2018.