Uber’s New Service Puts Riders in the Driver’s Seat

Passengers in Pittsburgh now can pay for a most customized experience with Uber Comfort.

photo: shutterstock


If you have ever had an overly-chatty Uber driver or sat in awkward silence for an entire ride, Uber’s newest option will allow you to avoid the uncomfortable and indicate what type of ride you’re looking for.

For a 20 to 40 percent premium atop the current UberX tier price, Uber Comfort offers customers the option to specify their preferences, such as the desired temperature inside the car, as well as how talkative you wish your driver is. Passengers may select the “quiet preferred” option if they wish for a silent ride, or they can pick the “happy to chat” or default “no preference” options.

Comfort rides provide customers with higher-rated drivers and newer, mid-size cars. They also boast minimum legroom requirements to grant riders space to stretch out.

In order for drivers to be eligible for Uber Comfort, they must maintain a rating of 4.85 or higher.

Uber Comfort options differ from those found in Uber Black and Black SUV features released in May, which offers choices such as requesting help with luggage, premium support and pickup by professional drivers.

Uber Comfort is available in 43 U.S. cities and smaller states, such as Baltimore, Boston, Connecticut, New Jersey, Pittsburgh, Portland, Rhode Island, and Washington, D.C., as well as Ottawa.

Categories: The 412